Can I return my Aquatic AV Product?
If you purchased directly through Aquatic AV Store, all sales are final; no merchandise will be accepted for return without prior authorization. Returns may be accepted within 30 days of the original purchase date if approved and returned in the original condition with full contents. Please reach out to our customer support team at [email protected] to submit a request or go over your reason for returning the product. Returns will be accepted only after a Return Materials Authorization is given by Aquatic AV. Returns must be shipped freight prepaid.
If you purchased through an Aquatic AV authorized distributor, please consult with them on their return policy as we did not sell the product to you.
If you purchased through an Aquatic AV authorized dealer, please consult with them on their return policy as we did not sell the product to you.
How can I check the status of a Returned Merchandise Authorization (RMA)?
You can check the status of your RMA by logging into the Support Center and viewing the ticket associated with your RMA. When a status of your RMA is changed, you will receive an e-mail in addition to it being updated within Support Center.
If you have questions about the status of your RMA, don't hesitate to reach out to Aquatic AV Customer Support.
How do I register my Aquatic AV Product?
To register your Aquatic AV Product, you must complete the Product Registration form available here.
When registering, it's essential to fill out all of the fields. You will need to provide the following information:
- Contact information This including your name, address, phone, and email address
- The environment Specify which environment you are installing your Aquatic AV product such as Spa, Motorcycle, ATV, etc.
- Date and location Confirm the date and location you purchased your product. Only products purchased directly from Aquatic AV or via an authorized reseller are eligible for product registration.
- Proof of purchase Provide proof of purchase by attaching a copy of your original receipt.
If you submit a product registration with missing or invalid information, an Aquatic AV Customer Support Team Member will follow-up to confirm any remaining details.
Once you submit your product registration information, an Aquatic AV Customer Support Team Member will review the information provided. Once verified, we’ll send you an email confirming a successful product registration! The email will also include Promo Code for 10% off your next Aquatic AV purchase when purchasing directly on the Aquatic AV Store online, located here!
To learn more about the added benefits of registering your product, check out this Why You Should Register Your Product guide.
What is your warranty policy?
What is your warranty policy?
Warranty terms vary from product to product. Please check warranty information in your product packaging or reach out to Aquatic AV Customer Support if you have questions.
The warranty period for all products starts on the date of purchase by the consumer. The purchase must be from either Aquatic AV directly or an authorized distributor or dealer. Aquatic AV also provides a limited extended warranty of ninety (90) days in addition to the standard warranty period if the consumer registers the product within ninety (90) days of the purchase date. You must be eligible for a standard warranty to be eligible for the extended warranty.
All warranty claims must be accompanied by a copy of the original sales receipt specifying the place and date of purchase. That place must either be from Aquatic AV directly or an authorized distributor or dealer for the warranty to be valid. The inability to produce the original sales receipt during any warranty claims may result in loss of the warranty.
SHOULD AQUATIC AV PRODUCTS PROVE TO BE DEFECTIVE, THE SOLE REMEDY SHALL BE SUCH REPAIR OR REPLACEMENT AS PROVIDED HEREIN. IN NO EVENT SHALL AQUATIC AV BE LIABLE FOR ANY LOSS OF USE, REVENUES, ANTICIPATORY PROFIT, AND DIRECT OR INDIRECT CONSEQUENTIAL DAMAGES ARISING OUT OF OR CONNECTED WITH THE SALES, USE, OPERATION, OR INABILITY TO USE OF THE PRODUCTS SOLD. YOU MUST INCLUDE ORIGINAL PRODUCT PACKAGING IN ANY WARRANTY REPAIR REQUEST OR COULD BE CHARGED FOR MISSING PARTS ($10). SHOULD NO PROBLEM BE FOUND WITH THE UNIT, DEALERS AND DISTRIBUTORS ARE SUBJECT TO A TESTING FEE ($10).
EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION, AQUATIC AV MAKES NO REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO ANY OF THE PRODUCTS, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED UNLESS SUCH A DISCLAIMER IS OTHERWISE PROHIBITED BY LAW.